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FAQ

WE'RE HAPPY TO ANSWER YOUR QUESTIONS

 

WHAT DO YOU CHARGE FOR SHIPPING?

For domestic, USA customers, ground shipping is FREE for orders over $100!

For Canadian customers, we charge a flat rate of $50.00 regardless of the order amount due to the increased fees charged for international shipping by our carriers. (This rate includes shipping, customs, duty, and tax.)

Shipping to other countries is limited. Please contact us to see if we ship to your country and obtain a shipping quote.

 

HOW LONG WILL IT TAKE TO PROCESS MY ORDER?

It usually takes us between one and three business days to process, package and ship your order. Very rarely, it might take us a little longer, in which case we will notify you by email.

 

WHAT IS YOUR REFUND OR EXCHANGE POLICY?

At Sally Miller LLC, we guarantee all online purchases will meet your expectations. If for any reason you need to return or exchange your online purchase, please contact us.

 

CAN I GET MY ORDER STATUS ONLINE?

If you create an account you will have access to your order, order history, shipments, refunds and address book. If you have questions regarding sales, orders, shipments or returns, you can always contact at info@sallymiller.com.

 

WILL YOU GIFT WRAP AND INCLUDE A GIFT MESSAGE?

This feature is coming soon.

 

HOW SOON WILL MY ORDER BE DELIVERED?

After 1-3 days of processing, an order will typically arrive in under a week, but can take up to eight days.

 

WHAT PAYMENT METHODS DO YOU ACCEPT?

Sally Miller LLC gladly accepts PayPal, VISA, Mastercard, and American Express. If for any reason your credit card or PayPal payment cannot be processed, we will notify you by email within 24 hours.

 

IS IT SAFE TO USE MY CREDIT CARD?

Yes. When you submit any personal information (name, addresses, credit card information, etc.), the information is encrypted and submitted in a secure fashion.

 

DO YOU ACCEPT INTERNATIONAL ORDERS?

  • Shipping rates, taxes, and duty for Orders to Canada, Australia and the United Kingdom will be automatically calculated during the checkout process.
  • All other international orders have a flat shipping rate of $40 USD + 20% for local taxes and duty.

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